WEEK 15

GROUPS

There may be several different kinds of groups to where an organisation may place their customers. These people can be put into groups where they have people with the same behaviours or attitudes. Consumers may be grouped in a number of different ways. They can be grouped according to the financial class they belong to, age groups, culture, occupations and also according to what products they purchase.

The different types of groups available are:

Reference groupes:
These are groups that have signifant relevance on the groups evaluation, aspiration or behaviour. This group influences consumers in three ways. These influences are informational influence where an individual seeks information about various brands from an assosiation. The secound influence is utilitarian , this is so that he/she can satisfy the expectation of assosiates, an individual's decision to purchase a particular brand is influenced by their preference. The third influence is value expressive is where the individual that has purchased a certain product or brand feels that using or purchasing that brand will enhance the image other people have of him/her. This is a table that shows this groups influence.

Ascribed group:

This is the group people are born into, family, gender, social class. This can be what typre of class they come from for example middle class, high class or lower class. It also depends on the gender as in if they are male or female.

There are also many other kinds of groups available like:

Dissassociation

For example chavs

Contrived:

Organisations may look for certain target markets to advertise their products and they do this by achieving what groups people tend to fall in and which groups they are targeting for their products. They do this by doing some many kinds of market research where they learn about these attitudes and behaviours and get additional information to group their customers.

People of different age groups may be interested in the same things but are still grouped differently for example:

An old woman may want to buy clothes from a shop like marks and spencer where as a young girl would prefer to shop in a place like new look. The difference is that they may have different fashion taste.

WEEK 14

Values, attitudes and Involvement
Values represent behaviours that a person desires to have for example self-respect, excitment, warm relations with others and many more. If a person can recognise their values it can help shape a product. A product should be structured according to a persons attitude and behaviour. High involvement would consist of things like clothes, air, water where as the low involvement would be things like a pack of sweets. Organisations that want to market and sell their product in a very effective way do market research to find out these values for example several values were assosiated with attitudes which can influence buyer behaviour for high and low involvement as there can be a range of different food choices taking from snack foods to convinience food.



Look at this video it is not that attractive but i think it tells us something about how these three things relate.
As stated by Laurent and Kapferer (1985) that the level of involvement will be affected by four components one of which is the risk of FTPEPS which is:
-Finance
-Time
-Performance
-Ego
-Physical
-Social
The things that i would personally have an involvement in would be Finance, performance, ego and social due to my age. If we were looking at an older generation maybe the higher involvements in their life would include the physical bit or time as most retired people do have alot of time on hand.

Looking at a print of the results to the harvard project test below:


It suggests that i have a strong preferance for white people over black people. I would say this is not true because i entirely believe that i have an equal preferance for both ways. It also suggests that i have a slightly stronger association between male and leader rather than female and leader. The test also suggests that our behaviour may be influenced by both our concious intentions and our implicit association. I believe this is true because most of us do tend to look at things in a way like some people find it more appropriate to look at males as females where as some people look at it the other way so everyone has a different preference but it onhe of the ways we get influenced by it.
My results state that my automatice associations may be sloght, moderate, strong or little to no preference.

After completing the VALS test it states that my primary VALS type is striver and my secoundary type is experiencer. The primary type represents my dominant approach to life and the secondary type represents a particular emphasis you give to your dominant approach.
I think it does pretty much represent to how you approach to things and also believe that i am an experiencer, which shows that the test does work.

WEEK 12

GIFT GIVING

At most times it is not very easy to buy someone a gift. It actually depends on who you are buying the gift for. Buying a gift for someone can also be linked to the emotion that is shown in what you buy. Women tend to give more christmas gifts rather than men. Women devote more of their time in buying desired and appropriate gifts, It was shown that 10% of women this year had returned presents to shops from which mostly all of the presents were given by men.

http://www.youtube.com/watch?v=M9h_I8lFErw

The search theory explains some of tyhe observed practice, but does not state why women spend most of their time and attention to buying gifts. Women tend to find it worthwhile to invest in a tight network of extended family and close friends. Men find it more worthwhile to invest in a goal oriented mentalitym which will save them large amount of time spent shopping. Buying gifts involve an attention to shopping detail that men simply do not have in the first place.

WEEK 10

Heuristics, Memory and Nostalgia

These things mentioned above are a part of a persons attitude towards purchasing a product or the different options people have an influence for on buying a product.

Heuristic is known as a method that is used to help solve a problem, it is normally used to come up with a solution.
Heuristics is something people will look back onto when they want to make a decision in a hurry, for example they will tend to purchase from a store they usually go to or buy the same product they have purchased before instead of considering new options.

Just like this picture a customer can decide which product they want but have to come up with a solution from the range of different options they may have.
These kinds of decisions are not always beneficial for the consumers as for example if a customers has had a bad experience with a certain brand they will automatically refer to not making a purchase with them again. Telling others about the experience can also lead to them assuming that they will have the same experience rather than looking at the overall record of the organisation. Heuristics again is the rules that are made up in a customers mind which leads to making speedy decisions.Customers use this method as it is a way of helping them decide which kind of products they want to purchase and where would be the best place for them to purchase it from.

Learning is getting the knowledge out of what you see and memory is where you store the knowledge you get. Everytime you see an advertisement the objective behind it is for you to learn something from it and gain something out of it.


This memory process shows that when you gain information you store it in you memory and it is always kept there so that it can be found when needed.
It is usually said that the mind is like a computer in many ways because it allows input to the system and output is later used to retrieve the information. All the information that is entered in the memory system is entered in a way that it can be easily recognised.





Marketing businesses tend to use nostalgia in their adverts as this can help to gain customers attention as it brings emotions in and gets people to start thinking of their past days and the wanting for them to experience it all over again. They tend to do this by advetising with the things that people have already experineced to bring back the memories.
Looking at an example:

http://www.youtube.com/watch?v=qo_MMBcTnSU
Looking at this video which is a car advert. The reason i think it relates to them using nostalgic theme is that he is refering every aspect of the car to how the olden times cars used to work. So he explains how the old time cars where so good which cannot be found today but how this speed racer is better that the old cars made.

Agencies use alot of nostalgic ideas for their adverts in todays times that their brands are now known as one of the best leading brands. They do this by either making an advert and trying to use the past features like they will either include very old songs or have the products look abit like the olden times.